Terms of service

ArcLume – Terms & Conditions

Welcome to ArcLume — where architecture meets illumination. Our wall lights and modern lighting solutions are designed to bring warmth, elegance, and refined structure into your space.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as an ArcLume customer.

1. Definitions

Consumer: An individual making a purchase for personal, non-commercial use.

Distance Contract: A transaction conducted online via our website.

Durable Medium: A format that allows information to be stored unchanged (such as email).

2. Applicability

These Terms apply to all purchases made through the ArcLume website.

By placing an order, you confirm your acceptance of these Terms.

In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

Company Name: Mexus
Company Number: KVK 95952780
Address: Pijlbrem, Brunssum, Netherlands
Email: mexus.business@gmail.com

4. Our Offer

At ArcLume, we are committed to:

  • Offering thoughtfully designed wall lights, sconces, and modern lighting fixtures with accurate descriptions and high-quality images.

  • Providing transparent pricing, including applicable taxes and shipping costs displayed at checkout.

  • Keeping product availability and stock information up to date.

We aim to present each lighting product as accurately as possible, including size, finish, materials, wattage compatibility, and installation requirements.

5. Order Process

  • Orders are confirmed once full payment is received.

  • A confirmation email will be sent after successful checkout.

  • Payments are securely processed through trusted third-party payment providers.

  • ArcLume reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery.

Products must be unused, uninstalled, and returned in original packaging and resalable condition.

7. Returns & Refunds

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

  • Items must be returned in original, undamaged condition to qualify for a refund.

  • Approved refunds will be issued to the original payment method.

8. Pricing

  • All prices are listed in USD.

  • ArcLume reserves the right to correct pricing errors at any time.

  • International customers are responsible for any applicable customs duties, taxes, or import fees.

9. Product Quality & Warranty

Each ArcLume lighting product undergoes a quality inspection before dispatch.

Product images aim to reflect actual colors, finishes, and textures as accurately as possible. Variations may occur due to screen settings, lighting conditions, or material differences.

Any issues must be reported within 14 days of delivery.

Warranty does not cover:

  • Improper installation

  • Electrical damage caused by incorrect wiring

  • Use of incompatible bulbs or voltage

  • Accidental damage

  • Scratches, dents, or impact damage after delivery

  • Damage caused by moisture exposure (unless product is rated for wet areas)

  • Normal wear and tear

  • Damage caused by misuse or external factors

We recommend professional installation by a qualified electrician where required.

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Standard delivery may take up to 30 days, depending on destination.

Customers will be notified of delays or stock-related issues.

If delivery is not possible, a replacement or full refund may be offered.

11. Payments

Full payment is required at checkout.

We accept major credit/debit cards, PayPal, and other secure payment methods.

For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

Any issues must be reported within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through replacement, repair, or refund, depending on the situation.

13. Dispute Resolution

ArcLume aims to resolve disputes fairly and transparently. Unresolved matters may be referred to an independent mediator where applicable.

14. Force Majeure

ArcLume is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, courier disruptions, supply chain interruptions, or regulatory changes.

15. Governing Law

These Terms are governed by [Insert Applicable Local Law], unless local consumer protection laws provide greater protection.

16. Changes to Terms

ArcLume reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website and will take effect immediately upon posting.